End-User Support Analyst
May 1996 - March 1997
- Provided technical support to 120 PC and MAC end-users, in a Novell NetWare 4.x environment.
- Set up new users by creating network and e-mail accounts, and customizing their workstations.
- Customized network login scripts for individual users and set up special drive mappings based on users' needs.
- Installed remote access capabilities (cc:Mobile, pcAnywhere).
- Documented workstation TCP/IP addresses, unique workstation configurations and unusual end-user requirements.
- Ensured software compliance for all workstations.
- Assisted in the budget process by determining computing needs based on new technologies and changing business functions.
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600 Harrison Street
San Francisco, CA 94107
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