Network Specialist
August 1997 - July 1998
- As the sole IT person in the Asia Pacific region, I provided network and workstation technical support to 80 end-users. I offered on-site and remote assistance in Australia, China, Hong Kong, Japan, Singapore, South Korea, and Taiwan.
- In my role at Genstar, I participated in the roll-out of new WAN and ensured that each office in the region had the necessary equipment for this deployment.
- I developed country-specific knowledge of power requirements, customs requirements, and local software needs.
- In addition to maintaining a regional hardware inventory and ensuring software compliance for all workstations and servers, I also designed and documented the PC build that was used company-wide.
Genstar merged with UK-based Sea Containers in 1998. The new company, GE SeaCo, did not offer to renew my contract, and instead hired a local Singaporean to fill my role. I then decided to return to San Francisco.
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5 Shenton Way #22-08
UIC Building
Singapore 068808
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Having dinner with some colleagues in Singapore. (That's me in the dark brown shirt.)
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PC Support Analyst
March 1997 - August 1997
- Prior to working in the Asia Pacific region, I worked at Genstar's global headquarters in downtown San Francisco. This was my first contract assignment; I was placed by Prism Group Consulting which used to be located at 475 Sansome St in San Francisco.
- As part of a desktop support team, I assisted more than 200 end-users in three offices in downtown San Francisco (505 Montgomery St, 550 Montgomery St, and 655 Montgomery) and visited all other offices in North America.
- While my original contract entailed migrating users to Microsoft Windows 95, I quickly became involved with other projects. These included designing a Microsoft Access 7.0 hardware inventory database, creating a website for the desktop support team, and assisting in the conversion of the network operating system from Novell to Windows NT.
- Documented software installation procedures, non-standard software needs by end-users, and problem histories.
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505 Montgomery St
San Francisco, CA 94111
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